Johnson Regional Medical Center

90 beds | 42 million net revenue | 300 employees

• Increased monthly hospital revenue from $60 million a year to $80 million a year
• Grew ER volume from 17,000 visits to 20,000 visit, and cut wait time by 2 hours
• Achieved top 25 percentile for customer service for the first time in hospital's history
• Recruited 7 doctors, 5 of which that were surgical specialist
• Implemented metric management systems
• Implemented several different programs that either grew revenue or cut cost
• Significantly improved the culture to that of a very positive service focused culture
• Doubled the size of inpatient psych services and other complimentary psych products